General terms and conditions of sale

1. Introduction

These conditions govern the sale of products between Soft & Warm and you, the customer. By placing an order with us, you accept these conditions.

2. Order

All orders placed on our site must be confirmed by Soft & Warm. The order confirmation, which includes details of the order, the total price, and delivery information, will be sent by email.

3. Prices and Payment

Prices displayed on our site are in Euros and include all applicable taxes. Payment is due at the time of ordering and can be made by credit card, PayPal or any other means indicated on our site.

4. Delivery

We undertake to deliver your products within the time specified at the time of ordering. In the event of a delay, we will inform you as soon as possible.

5. Order cancellation

Customers may cancel their order within 24 hours of purchase free of charge. After this time, cancellation charges may apply.

Return conditions

1. Returns Policy

We accept returns within 14 days of receipt of the product. Items must be returned in their original, unused condition, with all tags attached.

2. Returns Process

To make a return, please contact us at [email address] to obtain a returns authorisation number. The customer is responsible for the cost of the return, except in the case of a defective or non-conforming product.

3. Refunds

Once the return has been received and inspected, we will issue a refund to the payment method used for the original order. Refunds may take up to [number of days] working days.

4. Defective or Non-Conforming Products

In the event of a faulty or non-conforming product, please contact us immediately for an exchange or a full refund, including return postage.